Studivanta is used by students preparing for some of the most demanding examinations in the country, and when something goes wrong during preparation it is rarely convenient. A mock test that will not load an hour before a self-set deadline, a generated note that contradicts your textbook, a payment that leaves your account but does not upgrade your plan — all of these feel urgent, and all of them deserve a fast, human answer. This page explains how to reach us, what to include in your message, and how quickly you can expect a reply.
Email Support
Email is our primary support channel. It gives us a written record, lets you attach screenshots, and lets us route your message to the right person immediately. Please write to us at the address that matches your query:
- General support — support@getneurolearn.com — account access, sign-in problems, saved library issues, anything not covered below.
- Billing and subscriptions — billing@getneurolearn.com — upgrades, renewals, refunds, invoices and failed payments.
- Content corrections — content@getneurolearn.com — a wrong answer, an outdated fact, a mismatched chapter or a syllabus gap.
- Privacy and data requests — privacy@getneurolearn.com — access, correction or deletion of your personal data.
- Partnerships and media — hello@getneurolearn.com — schools, coaching institutes, educators and press enquiries.
Response Times
We aim to acknowledge every message within 24 hours on working days, and to resolve most issues within 48 to 72 hours. Complex cases — a billing reversal that involves a payment provider, or a content correction that requires a subject expert to review a chapter — may take longer, but we will keep you updated rather than leaving you waiting in silence. Our working days are Monday to Saturday, and messages received on Sundays and public holidays are picked up on the next working day.
What to Include in Your Message
The single biggest cause of slow support is a message we cannot reproduce. You will get a much faster answer if your email includes the following:
- The email address registered on your Studivanta account. Please never send us your password — we will never ask for it.
- What you were doing — for example, "generating a mock test for Class 11 Physics, Laws of Motion".
- What you expected to happen and what actually happened, including the exact error message if one appeared.
- A screenshot or screen recording, which usually explains in two seconds what three paragraphs cannot.
- Your device and browser — for example, "Android 14, Chrome" or "iPhone 13, Safari".
- The date and approximate time the problem occurred, which helps us locate the relevant server logs.
Reporting Incorrect Study Content
Our notes, questions and mock tests are generated by artificial intelligence, and while accuracy is high it is not perfect. Reporting an error genuinely helps every other student on the platform, because corrections feed back into how we design and constrain our prompts. When you report a content issue, please paste the exact question or sentence, tell us the exam, class, subject and chapter it came from, and — where you can — mention the correct answer along with the textbook, NCERT chapter or official source that supports it. Verified corrections are usually reflected within a few days.
Billing and Refunds
For subscription questions, include the transaction reference from your payment provider and the date of the charge. If a payment was deducted but your Pro plan did not activate, the amount is normally reconciled automatically within a few hours; if it has not, write to our billing address and we will resolve it manually. Refund eligibility is described in our Terms & Conditions, and we handle genuine cases — such as a duplicate charge or a service outage that prevented you from using a paid feature — sympathetically and quickly.
Account, Privacy and Data Requests
You can ask us at any time to show you the personal data we hold about you, to correct anything that is inaccurate, or to delete your account together with its associated records. Send these requests from the email address registered on the account so that we can verify ownership; if we cannot verify a request, we will ask a follow-up question rather than acting on it. We respond to verified data requests within 30 days, and usually much sooner. Full detail is available in our Privacy Policy.
Feature Requests and Feedback
A surprising number of Studivanta features exist because a student emailed to ask for them — selectable mock test durations, downloadable notes and the formatted saved library all began as user suggestions. If something about your preparation is harder than it should be, tell us. Please describe the problem you are trying to solve rather than only the solution you have in mind; understanding the underlying need often leads us to something better than the original request.
For Schools, Coaching Institutes and Educators
We work with schools and coaching institutes that want structured AI-assisted material for their students, including bulk accounts, custom chapter banks and shared mock tests. If you represent an institution, write to our partnerships address with your institution name, approximate number of students, the exams you prepare them for, and what you would like the platform to do for you. We will arrange a walkthrough.
Security Disclosure
If you believe you have found a security vulnerability, please report it privately to our support address with the subject line "Security" and a clear description of the issue and the steps to reproduce it. Please do not publish the details or test against other users' accounts while we investigate. We take responsible disclosure seriously and will acknowledge your report quickly.
A Note on Academic Guidance
Our support team can help with the platform, your account and content accuracy. We are, however, not able to provide individual coaching, evaluate your answer sheets, predict examination results, or advise on official application procedures, eligibility or admissions. For those matters, please rely on your teachers and on the official examination authority's website, which is always the authoritative source.
Thank you for taking the time to write to us. Every message is read by a person, and clear, detailed reports make Studivanta better for everyone preparing alongside you.